J.CrewAholics

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Update on J.Crew’s Apology

Posted by Siv on August 7th, 2008

4 comments

Browsing the website this morning, I noticed that J.Crew’s apology has changed once again. It now reads:

“We’re in the midst of making some major improvements to your web site and call center. During this transition, you might experience some short-term problems that could effect the high level of service you’ve come to expect from us. If that does happen, know that we’re very sorry and hope to have everything running smoothly again soon. Thanks so much for your patience.”

Below are the older apologies. The most recent one is very similar to the current one that is up. I wonder why they altered it when there is not much of a change.

OLDER APOLOGIES:

Update on J.Crew's Apology

Posted in Catalog, Website

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8484 ResponsesUpdate+on+J.Crew%27s+Apology2008-08-07+13%3A57%3A44Siv to “Update on J.Crew’s Apology”

Rae says:

August 7, 2008 at 11:38 am

I noticed that too, Leigh. They’ve even gone and mixed up their intro page for the website – sometimes it’s the yoga line; if not, it’s the wedding line. Signs that things are slowly improving? *praying fervently*

On another note, I did order (via phone) two shawl collar popover sweatshirts two weeks ago, and upon calling UPS (yes, I had a tracking number! Yay!), I was informed that the billing information had already been received and the package should have been delivered “yesterday”. However, the problem being there was no physical evidence for the package being received by UPS!

So I called J.Crew, and I was told that one of the popovers was out of stock. The kind CS did this for me: she cancelled my original order (although, she said that it still might show up; if so, I can return it if I liked); she placed another order for the popover they still had and all of this free shipping by this Friday. I’m really crossing my fingers that I do get it this Friday. If not, I’ll just have to call in and make sure that they don’t charge me. =P

All in all, though, I think J.Crew is REALLY trying hard to keep up and improve their system. =)

(Sorry for the long post.)

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Leigh says:

August 8, 2008 at 3:48 am

Goodness, I am so sorry to hear about your order. I wonder what happened in that small time frame between J.Crew and UPS. Seems like that really is the critical point. I hope by using overnight shipping you’ll receive it. Keep me posted!

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Rae says:

August 8, 2008 at 10:18 am

I received the white popover yesterday! And I DID check my account – I was fully refunded my original order. =) Yay! I really do hope that things work out for J.Crew soon.

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Leigh says:

August 8, 2008 at 6:26 pm

I think they are slowly, but surely getting back on track. I am looking forward to a great shopping season with J.Crew. (Crossing my fingers.)

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