Comments on: Update on J.Crew’s Apology http://jcrewaholics.com/catalog/update-on-jcrews-apology/ A J.Crew blog for all. Sat, 14 May 2011 05:08:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Leigh http://jcrewaholics.com/catalog/update-on-jcrews-apology/comment-page-1/#comment-163 Leigh Fri, 08 Aug 2008 22:26:08 +0000 http://jcrewaholics.com/?p=848#comment-163 I think they are slowly, but surely getting back on track. I am looking forward to a great shopping season with J.Crew. (Crossing my fingers.) I think they are slowly, but surely getting back on track. I am looking forward to a great shopping season with J.Crew. (Crossing my fingers.)

]]> By: Rae http://jcrewaholics.com/catalog/update-on-jcrews-apology/comment-page-1/#comment-161 Rae Fri, 08 Aug 2008 14:18:38 +0000 http://jcrewaholics.com/?p=848#comment-161 I received the white popover yesterday! And I DID check my account - I was fully refunded my original order. =) Yay! I really do hope that things work out for J.Crew soon. I received the white popover yesterday! And I DID check my account – I was fully refunded my original order. =) Yay! I really do hope that things work out for J.Crew soon.

]]> By: Leigh http://jcrewaholics.com/catalog/update-on-jcrews-apology/comment-page-1/#comment-160 Leigh Fri, 08 Aug 2008 07:48:59 +0000 http://jcrewaholics.com/?p=848#comment-160 Goodness, I am so sorry to hear about your order. I wonder what happened in that small time frame between J.Crew and UPS. Seems like that really is the critical point. I hope by using overnight shipping you'll receive it. Keep me posted! Goodness, I am so sorry to hear about your order. I wonder what happened in that small time frame between J.Crew and UPS. Seems like that really is the critical point. I hope by using overnight shipping you’ll receive it. Keep me posted!

]]> By: Rae http://jcrewaholics.com/catalog/update-on-jcrews-apology/comment-page-1/#comment-158 Rae Thu, 07 Aug 2008 15:38:13 +0000 http://jcrewaholics.com/?p=848#comment-158 I noticed that too, Leigh. They've even gone and mixed up their intro page for the website - sometimes it's the yoga line; if not, it's the wedding line. Signs that things are slowly improving? *praying fervently* On another note, I did order (via phone) two shawl collar popover sweatshirts two weeks ago, and upon calling UPS (yes, I had a tracking number! Yay!), I was informed that the billing information had already been received and the package should have been delivered "yesterday". However, the problem being there was no physical evidence for the package being received by UPS! So I called J.Crew, and I was told that one of the popovers was out of stock. The kind CS did this for me: she cancelled my original order (although, she said that it still might show up; if so, I can return it if I liked); she placed another order for the popover they still had and all of this free shipping by this Friday. I'm really crossing my fingers that I do get it this Friday. If not, I'll just have to call in and make sure that they don't charge me. =P All in all, though, I think J.Crew is REALLY trying hard to keep up and improve their system. =) (Sorry for the long post.) I noticed that too, Leigh. They’ve even gone and mixed up their intro page for the website – sometimes it’s the yoga line; if not, it’s the wedding line. Signs that things are slowly improving? *praying fervently*

On another note, I did order (via phone) two shawl collar popover sweatshirts two weeks ago, and upon calling UPS (yes, I had a tracking number! Yay!), I was informed that the billing information had already been received and the package should have been delivered “yesterday”. However, the problem being there was no physical evidence for the package being received by UPS!

So I called J.Crew, and I was told that one of the popovers was out of stock. The kind CS did this for me: she cancelled my original order (although, she said that it still might show up; if so, I can return it if I liked); she placed another order for the popover they still had and all of this free shipping by this Friday. I’m really crossing my fingers that I do get it this Friday. If not, I’ll just have to call in and make sure that they don’t charge me. =P

All in all, though, I think J.Crew is REALLY trying hard to keep up and improve their system. =)

(Sorry for the long post.)

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