Posted on Mar 21, 2009 in
Discount,
Personal Shopper 
From now until March 31st, shop in all J.Crew stores with your personal shopper and receive 20% off your entire purchase of $125 or more!
How exciting! This is perfect for dressing up your spring wardrobe.
Have you used a J.Crew personal shopper before? If so, tell us about your experience!
And before you head out to your store, browse J.Crew items with the iGoogle gadget below. You can even add it to your own iGoogle page! I created it so let me know what you think.
Posted on Jan 15, 2009 in
Personal Shopper 
J.Crew sent out an email to card holders to remind them of the Personal Shopper service they offer. (In these economic times, I am not sure how many J.Crew customers require a personal shopper.)
To get a personal shopper, you can click here to fill out a form, call 1-800-261-7422 or send an email to erica@jcrew.com.
Do you already have a J.Crew personal shopper? Are you considering getting one?
Posted on Oct 2, 2008 in
Discount,
Personal Shopper 
It’s another personal shopper event at J.Crew!
Now through Monday, October 13th, make an appointment with a J.Crew personal shopper and receive 20% off your entire purchase!
The offer is only valid on full price merchandise and your purchase must be $175 or more. Click here to schedule your appointment or click here to print out the email.
This is such a great event to take advantage of! There are so many great items for the fall!
Happy Shopping!
Posted on Aug 13, 2008 in
Discount,
Personal Shopper 
I have had a J.Crew personal shopper for years and I can tell you that it is a great relationship to grow. For the J.Crew lovers out there who do not yet have a personal shopper, I highly suggest getting out. During the holiday season, my personal shopper is a life saver. He keeps my J.Crew card on file, finds those hard-to-find items all over the country and ships them to my home free of charge. It’s the best!
Use the store locator to set up an appointment with a personal shopper at your local store.
$495.00, Item 97737
I have been eyeing up the Sonia Snakeskin Clutch ever since I saw it in the catalog. I have been checking up the website relentlessly for it ever since the Fall Collection appeared online.
Today, I received an email from my personal shopper that it is available and will be shipped to me this week. I am super excited!
I was not surprised to see this email in my inbox from J.Crew this morning as the same message was posted on the front page of the website since last night. With the update of their new system, customers have had to endure long waits on the phone and vague replies from their contactus@jcrew.com email address.
I have only encountered some minor challenges since I placed a few orders last Friday morning. Here are the gory details.
I placed order #1 for two wedding dresses, the Fontaine and Madison dresses. The only dress that arrived yesterday morning was the Madison dress. It arrived in a huge box so I assumed that both were in it, but there was only one. However, the packing slip said that I was charged for both. I called customer service, where I waited 20 minutes before I was connected to a special occasion consultant. She immediately apologized and shipped the other dress with free overnight delivery.
The same thing happened with order #2 which arrived today. This order was for two Ecole Jackets: one in the Herringbone and one in the Donegal tweed. Again, I only received the Herringbone. This time, the packing slip only listed the one jacket, but the order total reflected that I was charged for two jackets. It was quite frustrating to see that. After another 20 minute wait, the customer service representative apologized and shipped the missing item with free overnight delivery.
Overall, I was satisfied with how they handled my situation. The shipment of both orders was very timely. I placed the order on Friday and here I am on Wednesday, with both of my orders completed. I know that others may be very frustrated, but a little patience, everything will work out.
I am happy to see that J.Crew is willing to admit their faults and attempt to resolve issues as they occur.
