Comments on: J.Crew and Its Inefficiencies http://jcrewaholics.com/fall/jcrew-and-its-inefficiencies/ A J.Crew blog for all. Sat, 14 May 2011 05:08:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: michelem http://jcrewaholics.com/fall/jcrew-and-its-inefficiencies/comment-page-1/#comment-18 michelem Fri, 25 Jul 2008 13:38:39 +0000 http://jcrewaholics.com/?p=186#comment-18 They were from the clearance sale, but I appreciate your offer. Also, you should check out the outlet in Lancaster, PA. It's probably not as convienent as the mall nearby, but it's less than an hour drive from the mall you mention. It's bigger than others I've visited, and tends to have a broader inventory. Good luck with your blog - I'll keep an eye on it. They were from the clearance sale, but I appreciate your offer. Also, you should check out the outlet in Lancaster, PA. It’s probably not as convienent as the mall nearby, but it’s less than an hour drive from the mall you mention. It’s bigger than others I’ve visited, and tends to have a broader inventory. Good luck with your blog – I’ll keep an eye on it.

]]> By: Leigh http://jcrewaholics.com/fall/jcrew-and-its-inefficiencies/comment-page-1/#comment-16 Leigh Fri, 25 Jul 2008 02:14:20 +0000 http://jcrewaholics.com/?p=186#comment-16 Hi Michele, I can imagine how frustrated you might be. Their site upgrade has been a disaster. I am skeptical to order items online. Luckily, I found all the items that I was interested in purchasing were all available at my local J.Crew store. What were the items you ordered? If they are available at my local store, I can put them on hold for you. Then, you can call it and have them ship it to you. That might work better than letting the folks over at the website handle your shipment. Good luck, Leigh Hi Michele,

I can imagine how frustrated you might be. Their site upgrade has been a disaster. I am skeptical to order items online. Luckily, I found all the items that I was interested in purchasing were all available at my local J.Crew store.

What were the items you ordered? If they are available at my local store, I can put them on hold for you. Then, you can call it and have them ship it to you. That might work better than letting the folks over at the website handle your shipment.

Good luck,
Leigh

]]> By: michelem http://jcrewaholics.com/fall/jcrew-and-its-inefficiencies/comment-page-1/#comment-13 michelem Thu, 24 Jul 2008 22:14:26 +0000 http://jcrewaholics.com/?p=186#comment-13 I had the same problem, but my email response was not nearly as polite and helpful. I ordered on June 28th and still haven't received my merchandise, and the tracking number is incorrect. Their 800 customer support was polite, responsive and issued a full refund. Too bad their new web site is soo horrible. I have been a devoted customer for 20 years, but their "improved" website isn't worth the hassle. I had the same problem, but my email response was not nearly as polite and helpful. I ordered on June 28th and still haven’t received my merchandise, and the tracking number is incorrect. Their 800 customer support was polite, responsive and issued a full refund. Too bad their new web site is soo horrible. I have been a devoted customer for 20 years, but their “improved” website isn’t worth the hassle.

]]>