I was very frustrated yesterday when I received my Fall catalog and learned that it was useless as I could not order anything from it. I immediately emailed my personal shopper at my local J.Crew store. He is a great asset to the me and the company, always reassuring me that he will find my items and searching the entire country for them. The response I got from him this morning is below.

Hey Leigh!

Great to hear from. Our  Fall Collection comes in on Thursday so I will make sure I keep an eye for these items.  I will e-mail Thursday with what we will have.  Have a great weekend.

Matt

It’s great to know that new arrivals from the Fall Collection will be in stores.  I really do thank Matt for that heads up.  I can’t wait to try the new clothes on and provide a preview.  I am not sure if my store will have all the items I want, as most of them are J.Crew Collection item pieces.

I think my relationship with Matt is one of the best aspects of shopping at J.Crew.  He knows me on a first name basis and is very friendly whenever I shop at J.Crew.  I am not just a customer to him.  We always chat about current events and new happenings in each of our lives.  I feel like this has enhanced my shopping experience and I know I can rely on him to help me find items and put together great J.Crew outfits.

During the holidays last year, he even sent me a thank-you note with a J.Crew gift card tucked inside.  It wasn’t much, but that small gesture let me know that he appreciated our friendship.  I enjoy shopping at J.Crew more because I know Matt will always be there for me.