Comments on: J.Crew Says Sorry With 30 Pairs of Free Sneakers

By: HK

HK — Wed, 18 Mar 2009 19:00:18 +0000

this reminds me of when i bought my bridesmaid dresses. i bought 5 dresses plus 2 dresses for myself and after i bought them they had the extra 30% off. previously i received the extra 20% but an extra 10% makes a difference for 7 dresses. i called for a price adjustment and they wouldn’t give it to me. i talked to 2 supervisors and emailed but they wouldn’t budge. i spoke with my friend who is in regional manager for armani exchange and she said she would have done this without a question.

although i love jcrew and wouldn’t boycott them i’m a bit disappointed with their customer service.

By: dinsquared

dinsquared — Tue, 03 Mar 2009 12:54:27 +0000

Why would his compensation have been 30 pairs of sneakers? That doesn’t make sense. Why did J. Crew have to confirm the price with the store? Either it was or was not that price online, and that was the price they would have charged him.

The whole thing doesn’t add up.

By: Allison

Allison — Tue, 03 Mar 2009 09:58:50 +0000

They would have honored the sale price, and an associate at the NJ store probably would have been calling the catalog themselves to sort things out, rather than letting the customer. That’s how it would have been done at our store, at least.

And, if an associate walks in the store, doesn’t realize when everyone’s break/work schedules are, picks up the phone, and sees a fellow associate leaving for what looks like the day rather than a half hour break, that isn’t lying, it’s a misunderstanding.

And, all stores offer complimentary shipping for full price items through red phone orders. I feel like this story is a little bit silly.

By: deka

deka — Tue, 03 Mar 2009 07:36:25 +0000

i’m not sure what to think
jcrew always tries to make the customer happy so i dont understand why they wouldnt have honored the sale price even if there was a confusion

By: Sara

Sara — Tue, 03 Mar 2009 05:26:08 +0000

Why is JCrew becoming more and more of a terrible company?

By: Jerid

Jerid — Tue, 03 Mar 2009 05:15:56 +0000

This story doesn’t add up. Since this customer was at the New Jersey location during closing I believe he (assuming he from the picture on The Consumerist) was rushed during his shopping experience. Being an associate it is also very common for customers to “see” an item on sale when in reality the sign they witnessed was actually labeled for an entirely differently item. The customer is so confident they were right that they will throw a tantrum until they get what they want. Could he not have verified the price of the sneaker while he was at the store? He wouldn’t have been rushed out of the store, and to ring up the correct price is simply a scan away. Also worth mentioning is the 30 pairs of shoes he supposedly received. J.Crew barely has 30 pairs of mens footwear, not to mention he received 30 “sneakers”. Can we get a picture of these shoes? I hope the next time this person types up a complaint he can use proper grammar, punctuation and complete sentences. How one man can spark a controversy and put a scuff on a companies name makes me sick. I take pride in my company and what they stand for. This is ridiculous.